What is Userscom
Userscom is designed to enhance customer support efficiency by leveraging AI and thoughtful design. It helps you respond to queries 3x faster and save up to 4 hours daily. The platform offers features like AI-generated to-do lists, built-in follow-up workflows, and organized ticket tabs to streamline your support process.
How to Use Userscom
- AI Creates Your To-Do List: Automatically identifies important tasks and turns them into actionable to-dos.
- Built-in 'Follow Up' Workflow: Ensures no important ticket is forgotten by creating a follow-up pile.
- Tickets Organized into Tabs: AI sorts tickets into customizable tabs for better organization.
- Let AI Write Replies: Use pre-defined prompts to let AI compose context-aware replies.
- Customer Insights at a Glance: View customer details and custom attributes for personalized interactions.
- Kanban Boards: Manage support tickets visually with Kanban boards to track progress and focus on key tasks.
Use Cases of Userscom
Userscom is ideal for businesses looking to streamline their customer support operations. It is particularly useful for teams that handle a high volume of customer queries and need tools to organize, prioritize, and respond efficiently.
Features of Userscom
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AI Creates Your To-Do List
Automatically identifies important tasks and turns them into actionable to-dos, boosting productivity.
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Built-in 'Follow Up' Workflow
Ensures no important ticket is forgotten by creating a follow-up pile on the side of the screen.
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Tickets Organized into Tabs
AI sorts tickets into customizable tabs, such as 'Refunds', for better organization and focus.
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Let AI Write Replies
Save time by using AI to compose context-aware replies based on pre-defined prompts.
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Customer Insights at a Glance
Provides customer details and custom attributes on the right side of the ticket for personalized interactions.
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Kanban Boards
Easily manage support tickets with visual Kanban boards to track progress and focus on key tasks.