Symbl.ai

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Introduction: Empathetic & adaptive AI Agents for CX that generate actionable insights, streamline interactions, and elevate customer satisfaction
Added on: Jan 20, 2025
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Symbl.ai

What is Symbl.ai

Symbl.ai offers a suite of AI-powered solutions designed to enhance customer experience (CX) through intelligent voice agents, call scoring, real-time assist, and unified analytics. These tools provide actionable insights, streamline customer interactions, and improve overall satisfaction by leveraging advanced AI technologies.

How to Use Symbl.ai

  1. Voice Agents: Deploy AI voice agents to handle customer calls, understand context, and drive actions.
  2. Call Scoring: Use the low-code API to evaluate call quality and participant performance.
  3. Real-Time Assist: Provide dynamic, context-sensitive guidance to agents during live calls.
  4. Unified Analytics: Monitor and analyze conversation data, QA, and CRM metrics in a single dashboard.

Use Cases of Symbl.ai

Symbl.ai's AI agents are ideal for call centers and customer support teams looking to improve efficiency, reduce costs, and enhance customer satisfaction. The platform is also beneficial for sales teams, enabling real-time engagement and sentiment analysis during customer interactions.

Features of Symbl.ai

  • 24/7 Support

    Provide intelligent, round-the-clock assistance to boost customer satisfaction.

  • Cost Savings

    Automate inquiries to reduce operational costs by up to 30%.

  • Global Reach

    Support multiple languages to improve engagement with a global customer base.

  • Compliance & Security

    Ensure adherence to regulatory requirements with built-in compliance features.

  • Full Call Coverage

    Audit 100% of calls to ensure comprehensive quality assessment.

  • Better Training

    Provide data-driven feedback to improve agent coaching by 20%.

  • No Bias

    Ensure fair and accurate call reviews with unbiased AI evaluations.

  • Customizable

    Align call scoring with specific business guidelines and objectives.

  • Empathetic Interactions

    Reduce errors by 25% with real-time, context-sensitive guidance.

  • Intelligent Intervention

    Prevent escalation by providing relevant information during live calls.

  • Intent Analysis

    Adjust conversations instantly based on real-time customer sentiment analysis.

  • Supervisor Support

    Enable supervisors to intervene with all relevant information when needed.

  • Intelligent Dashboard

    Monitor key metrics and reduce decision-making time by 40%.

  • Unified Data

    Analyze conversations, QA, and CRM data in a single, unified view.

  • Proactive Issue Resolution

    Detect anomalies and resolve issues proactively to prevent problems.

FAQs from Symbl.ai

1

What is the primary benefit of using Symbl.ai's voice agents?
Symbl.ai's voice agents provide 24/7 support, reduce operational costs, and improve customer satisfaction by understanding context and driving actions during calls.
2

How does Symbl.ai ensure compliance and security?
Symbl.ai's platform includes built-in compliance features that ensure adherence to regulatory requirements, mitigating legal risks and enforcing quality assurance.
3

Can Symbl.ai's call scoring be customized?
Yes, Symbl.ai's call scoring is fully customizable, allowing businesses to align scoring criteria with their specific guidelines and objectives.
4

How does real-time assist improve customer interactions?
Real-time assist provides dynamic, context-sensitive guidance to agents during live calls, reducing errors by 25% and preventing escalation by offering relevant information.
5

What kind of insights can be gained from Symbl.ai's unified analytics?
Symbl.ai's unified analytics provide actionable insights by monitoring and analyzing conversation data, QA metrics, and CRM data in a single dashboard, reducing decision-making time by 40%.