What is Spokk
Spokk is a tool designed to help businesses collect customer feedback and generate 5-star reviews efficiently. It addresses common challenges such as low response rates, lack of customer engagement, and the difficulty of obtaining meaningful reviews. By using short surveys and AI-generated review drafts, Spokk simplifies the feedback process and helps businesses improve customer satisfaction and brand trust.
How to Use Spokk
- Send the Form to your Customer: Share the form via SMS, Messenger, QR Code, or other methods. Verified forms are unique to each purchase and sent via SMS.
- Customer submits feedback: Customers complete the 15-second survey, and an AI-generated review draft is created based on their feedback.
- Close the feedback loop: Reply to customers via email within Spokk, optionally sending coupons to improve response rates and encourage repeat purchases.
Use Cases of Spokk
Spokk is ideal for businesses looking to improve customer satisfaction, gather actionable feedback, and boost online reviews. It is particularly useful for service-based industries where customer experience and staff performance are critical.
Features of Spokk
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15-second short surveys
Improves response rates by making feedback collection quick and easy.
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AI-generated review drafts
Generates personalized review drafts based on customer feedback, ready to post on review platforms.
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Reply to feedback & send coupons
Allows businesses to respond to feedback and offer incentives to customers, improving engagement.
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Measure staff performance
Customers can rate staff performance, providing businesses with valuable performance data over time.
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Customizable questions
Businesses can set up custom questions to generate more accurate and personalized reviews.