What is Sigma AI
Sigma AI is an advanced solution designed to handle customer support tickets across multiple communication channels. It integrates seamlessly with e-commerce platforms and delivers personalized responses based on customer history and preferences. The system ensures accurate and efficient ticket resolution, automating up to 80% of the process through AI and workflows.
How to Use Sigma AI
- Connect Sigma AI to your e-commerce apps like Shopify, Zendesk, and Gorgias.
- When a ticket is received, Sigma AI automatically takes necessary actions to resolve it.
- The system responds to the customer and applies appropriate tags for CSAT tracking.
Features of Sigma AI
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Omnichannel Ticket Resolution
Resolves support tickets across multiple channels including Email, Chat, Social Media, and SMS.
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E-commerce Integrations
Effortlessly connects with e-commerce platforms like Shopify, Zendesk, and Gorgias to streamline customer support operations.
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Personalized Responses
Delivers tailored responses based on customer history and preferences to ensure a personalized experience.
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End-to-End Ticket Resolution
Automatically takes necessary actions to resolve tickets, responds to customers, and applies appropriate tags for CSAT tracking.
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AI+Workflows Automation
Achieves up to 80% automation in ticket resolution, enhancing efficiency and accuracy.