What is Sierra
Transform your customer experience by enabling your customers to get answers, solve problems, and take action through a natural, conversational experience.
How to Use Sierra
Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
Use Cases of Sierra
Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers. It is designed with the highest commitment to trust, security, and compliance.
Features of Sierra
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Engage and delight customers
Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice.
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Support your customers in real-time
Help customers with even their most complex issues, whether making an exchange or updating a subscription.
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Adapt and get better, faster
Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
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Engage with faster, better phone calls
Your agent delivers delightful and personalized conversations. Always available, endlessly patient, and able to reason, predict, and act in real-time.
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Connect to your call center ecosystem
Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing when escalation is required.
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Scale consistent experiences on every channel
Use Agent OS to build once and run everywhere, with a continuously-improving, trusted AI agent tailored to your brand, goals, and processes.