SearchUnify

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Introduction: An enterprise platform designed to enhance customer support through advanced AI and cognitive search technologies.
Added on: Jan 20, 2025
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SearchUnify

What is SearchUnify

SearchUnify is an enterprise agentic platform that leverages artificial intelligence and cognitive search to transform customer support ecosystems. It unifies disparate data silos, enhances information findability, and provides real-time analytics for proactive decision-making. The platform offers a suite of next-gen support applications to deliver personalized and efficient customer service experiences.

How to Use SearchUnify

  1. Unify Data Silos: Integrate data from various sources using 50+ out-of-the-box connectors.
  2. Leverage AI: Utilize real AI and real-time analytics to gain insights into customer and employee behavior.
  3. Deploy Applications: Implement next-gen support applications like Cognitive Search, Agent Helper, and SUVA to enhance customer service.
  4. Optimize Knowledge Management: Use tools like Knowbler to improve support documentation and knowledge discovery.

Use Cases of SearchUnify

SearchUnify is ideal for enterprises looking to improve customer support efficiency, drive self-service success, and maximize ROI in their support ecosystem. It is particularly useful for organizations with complex data environments and those aiming to implement knowledge-centered support (KCS) and intelligent swarming.

Features of SearchUnify

  • Enhanced Information Findability

    Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors.

  • Proactive Decision Making

    Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior.

  • Best of Breed Applications

    Deliver personalized and proactive customer service experiences with a suite of next-gen support applications.

FAQs from SearchUnify

1

What is SearchUnify?
SearchUnify is an enterprise agentic platform that uses AI and cognitive search to enhance customer support by unifying data, providing real-time analytics, and offering next-gen support applications.
2

How does SearchUnify improve customer support?
SearchUnify improves customer support by enhancing information findability, enabling proactive decision-making, and providing tools like Cognitive Search, Agent Helper, and SUVA to streamline support processes.
3

What are the key features of SearchUnify?
Key features include enhanced information findability, proactive decision-making, and a suite of next-gen support applications designed to improve customer service efficiency.