What is Recontact
This product leverages AI to analyze over 100,000 calls for top banks, providing insights into agent behavior, compliance, and customer interactions. It helps automate the debt-collection process, making it significantly more cost-effective.
How to Use Recontact
Step 1
We import all your calls from your recording software (e.g., Exotel, Zoominfo, Dialpad, Kaleyra).
Step 2
Define a call script and quality parameters for your agents, and see how much they follow it.
Step 3
Within minutes, AI audits all calls and gives searchable insights about agent behavior, compliance, and customers.
Use Cases of Recontact
This product is designed for financial institutions and debt collection agencies to optimize their debt-collection processes. It helps in monitoring agent performance, ensuring compliance, and predicting customer behavior to improve collection strategies.
Features of Recontact
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Automatically detect violations
Automatically detect process and critical errors from calls, such as abuse detection.
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Track agent performance
Our AI collates data from thousands of customer calls to help understand agent performance.
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Analyze every call
We analyze every call and suggest areas of improvement for every agent.
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Predict Borrower Behavior with AI
Sort PTPs into High, Medium, and Low confidence to predict repayment likelihood and optimize collection strategy accordingly.
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Search everything with proper citations
Search across thousands of recordings in seconds, across multiple languages.