QueryPal

AI SQL Query Builder AI Roadmap Generator AI Interview Assistant AI Testing & QA
0
Introduction: Leverage your past tickets to generate context-aware, accurate drafts directly in your help desk software.
Added on: Jan 21, 2025
Open Site
QueryPal

What is QueryPal

QueryPal AI is an intelligent tool designed to enhance customer support efficiency by generating context-aware drafts based on past tickets. It integrates seamlessly with popular help desk platforms like Zendesk, Freshdesk, Salesforce, and Intercom, enabling faster and more accurate responses. The AI drafts can be edited, approved, or denied directly within the helpdesk, ensuring a smooth workflow for support agents.

How to Use QueryPal

  1. Sign up with your email to test QueryPal AI on your support tickets.
  2. Integrate QueryPal with your helpdesk platform (e.g., Zendesk, Freshdesk).
  3. QueryPal AI will analyze past tickets and generate draft responses.
  4. Review, edit, and approve the drafts directly within your helpdesk interface.
  5. Send the approved responses to customers to resolve tickets faster.

Use Cases of QueryPal

QueryPal AI is ideal for customer support teams looking to improve response times and accuracy. It is particularly useful for organizations using platforms like Zendesk, Freshdesk, Salesforce, and Intercom, as it integrates directly into these systems to provide instant, context-aware draft responses.

Features of QueryPal

  • Accelerate response time

    QueryPal AI generates draft responses quickly, reducing the time agents spend crafting replies and improving overall response times.

  • Ensure response accuracy

    Agents can review reference tickets and edit drafts before approving, ensuring that responses are accurate and on-brand.

  • Train your AI agent

    QueryPal AI can be trained using past tickets, 15 out-of-the-box integrations, or uploaded files and websites to improve its accuracy and relevance.

  • Seamless workflow integration

    QueryPal AI integrates directly into your helpdesk platform, allowing agents to work without interrupting their existing workflow.

FAQs from QueryPal

1

What is QueryPal?
QueryPal is an AI-powered tool that integrates with platforms like Zendesk and Freshdesk, enabling your team to resolve tickets faster with smart, ready-to-send responses. It boosts productivity and keeps customers happy.
2

How does QueryPal improve response times?
QueryPal analyzes past tickets to generate accurate, on-brand responses instantly. Agents can approve or edit these suggestions in one click, saving time and ensuring faster, consistent replies for customers.
3

Can QueryPal be integrated with multiple platforms?
Yes, QueryPal integrates with popular platforms like Zendesk, Freshdesk, and Intercom. It fits into your existing workflow seamlessly, so your team can start benefiting quickly.