NovaTalks

AI Customer Service Assistant AI CRM Assistant
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Introduction: An all-in-one solution for managing customer interactions across multiple channels, powered by AI and advanced analytics.
Added on: Jan 20, 2025
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NovaTalks

What is NovaTalks

The Omnichannel Contact Center is an innovative solution designed to streamline customer support and sales processes. It integrates various digital channels, including messengers, calls, emails, and online chats, into a unified interface. The platform is equipped with AI-powered bots, quality reviews, and Big Data Text Analytics, making it suitable for both startups and large enterprises.

How to Use NovaTalks

  1. Set Up Channels: Connect your preferred communication channels (e.g., Viber, WhatsApp, Telegram).
  2. Create Chatbots: Design and deploy personalized chatbots to automate customer inquiries.
  3. Monitor and Analyze: Use the unified dashboard to monitor customer interactions and analyze data for insights.
  4. Engage Customers: Respond to customer inquiries, schedule appointments, and manage sales processes seamlessly across all channels.

Use Cases of NovaTalks

The Omnichannel Contact Center is ideal for businesses looking to enhance customer engagement and streamline support operations. It allows companies to manage customer inquiries from multiple channels in one place, automate routine tasks with AI bots, and gain valuable insights through advanced analytics.

Features of NovaTalks

  • Messenger and Online-Chat Widget

    Integrate a messenger and online-chat widget directly into your website for seamless customer interaction.

  • Personalized Chatbots

    Create and deploy customized chatbots to automate customer inquiries and support tasks.

  • Big Data Text Analytics

    Analyze large volumes of customer messages to extract actionable insights and improve customer service.

  • Integrated IVR and Automated Responses

    Implement Interactive Voice Response (IVR) systems and automated responses to handle customer inquiries efficiently.

  • Quality Assessment

    Evaluate the quality of customer interactions to ensure high standards of service.

  • Media File Exchange

    Exchange images, videos, and documents with customers directly through the platform.

  • Personal Client Portfolio

    Maintain a comprehensive client portfolio with chat history and interaction details.

  • Message Templates

    Use pre-defined message templates to speed up customer support responses.

  • Segmentation and Tagging

    Segment and tag incoming requests for better organization and prioritization.

  • Unified Dashboard

    Process customer inquiries from multiple channels in a single, unified dashboard.

  • Smart Message Queue

    Automatically distribute chats among agents based on availability and workload.

FAQs from NovaTalks

1

Is there a trial period to test the platform?
Yes, you can test the NovaTalks platform with a 7-day free trial. Simply fill out the form or contact one of our agents to get started.
2

What file types does the platform support?
The platform supports images, videos, documents, and emojis, allowing for the exchange of screenshots, document scans, and video reports.
3

How does technical support work?
Upon connecting to the NovaTalks platform, you will be assigned a personal technical specialist who will assist you with any questions or issues.
4

Is there a limit on the number of connected agents?
There is currently no limit on the number of agents you can connect. You can register for a free trial and specify the number of agents you need.