What is Needl
The Aurelian Voice AI is a transformative solution for Public Safety Answering Points (PSAPs), addressing critical challenges such as high turnover, burnout, and staffing shortages. By leveraging advanced AI capabilities, it ensures that telecommunicators can focus on true emergencies while automating routine tasks. This system is built to evolve with the needs of modern emergency communication centers, offering multilingual support, call monitoring, and seamless integration with existing systems.
How to Use Needl
- Route & Inform: Forward callers to the appropriate department and provide them with relevant online resources via text.
- Triage Emergencies: Continuously monitor calls for situations requiring immediate assistance.
- Create Calls for Service: Collect incident-specific information to generate calls for service automatically.
Use Cases of Needl
Aurelian Voice AI is designed for emergency communication centers (ECCs) of all sizes. It helps reduce the burden on telecommunicators by automating routine tasks, ensuring accurate call routing, and providing real-time monitoring and support. This allows ECCs to operate more efficiently and focus on critical emergencies.
Features of Needl
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Multilingual
Supports 35 languages natively, including Spanish and French, to cater to diverse caller populations.
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Call Monitoring
Provides visibility into every call with detailed transcripts, summaries, and analytics for improved oversight.
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Customizable
Offers personalized AI configurations to meet the unique requirements of each agency.
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Open API
Enables seamless integration with CAD or CHE systems at no additional cost.
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Fully Managed
Handles all route creation and management, ensuring scalability and reliability regardless of call volume.
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Geovalidation
Validates caller locations to ensure they map to accurate addresses and flags areas of concern for further review.