Kastro

Text-to-Speech Digital Marketing Generator AI Customer Service Assistant
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Introduction: Allocate 20% of your energy to handle 80% of your support with Kastro.
Added on: Jan 21, 2025
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Kastro

What is Kastro

Kastro is a support tool designed to help businesses manage customer conversations efficiently. It organizes conversations, suggests relevant articles from your help center, and handles repetitive questions, allowing your support team to focus on more complex issues. Powered by ChatGPT and equipped with built-in safeguards, Kastro ensures faster responses for your customers while reducing the overall support volume.

How to Use Kastro

  1. Integrate Kastro with your existing help center.
  2. Teach ChatGPT to act as your support operator.
  3. Use AI to handle repetitive questions and suggest relevant articles.
  4. Focus your team on complex issues requiring a human touch.

Use Cases of Kastro

Kastro is ideal for businesses looking to streamline their customer support operations. It helps reduce support volume by automating responses to repetitive questions and suggesting relevant help center articles, allowing support teams to focus on more complex customer needs.

Features of Kastro

  • Human Handoff

    Kastro ensures that complex problems or user needs are escalated to human support agents.

  • Automated Responses

    Handle conversations that have already been answered using AI-powered responses.

  • Support Volume Reduction

    Dramatically reduce the volume of support tickets by automating repetitive tasks.

  • Quick Activation

    Activate Kastro in minutes and start improving your support operations immediately.

  • AI-Assisted Writing

    Use AI to write and refine help center articles, ensuring they are clear and informative.

  • Collaborative Answering

    Work alongside AI to boost productivity by starting a sentence and letting AI continue.

  • Offline Responses

    Automated responses ensure customers receive answers even when your team is offline.

  • Help Center Integration

    Easily add your help center to your chat widget, allowing customers to find answers directly.

  • Embedded Search

    Kastro uses embedded search in your articles to suggest answers as users type.

  • Ticket Resolution

    Resolve tickets before they are opened by recommending help center articles.

FAQs from Kastro

1

How quickly can I set up Kastro?
You can set up your live chat widget in less than 5 minutes.
2

Does Kastro support human handoff?
Yes, Kastro ensures that complex issues are escalated to human support agents.
3

Can Kastro handle repetitive questions?
Yes, Kastro uses AI to handle repetitive questions, reducing the workload on your support team.
4

Is Kastro powered by ChatGPT?
Yes, Kastro is powered by ChatGPT and includes built-in safeguards to ensure accurate responses.