What is impel.io
Impel’s end-to-end customer lifecycle management platform enables auto retailers of all sizes and types to deliver seamless customer experiences at every touchpoint. From the website to the showroom and sales to service, it’s the only AI platform you need to grow your business. Whether it’s supporting a shopper as they search for the perfect vehicle, scheduling the next service appointment for a customer, or helping a consumer sell or trade-in their vehicle, Impel AI is with you every step of the way.
Use Cases of impel.io
Impel AI is designed to transform the automotive retail experience by providing AI-powered solutions that enhance customer engagement, streamline operations, and drive business growth. From personalized communication to advanced merchandising and imaging, Impel AI supports every stage of the customer lifecycle, ensuring a seamless and efficient experience for both customers and dealerships.
Features of impel.io
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Communication
Increase staff productivity with generative conversational AI that works with your team to deliver white-glove experiences at every customer touchpoint.
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Merchandising
Drive shoppers from the screen to the showroom with AI-powered interactive content and immersive experiences that engage and educate.
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Imaging
Make your inventory stand out from the crowd with computer vision AI that transforms static vehicle images into showroom-quality digital experiences.
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Purpose built for automotive retailing
Unlike open source LLMs, Impel’s verticalized AI platform was designed specifically for automotive retailing. Powered by state-of-the-art generative AI technology paired with a mix of proprietary models and industry-specific training data, we deliver the auto industry’s most powerful conversational experience.
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Optimized for business outcomes and control
Our unique Automotive Optimization Layer leverages proprietary, industry-specific guardrails and controls to drive business outcomes and ensure brand compliance for auto dealers and OEMs. These controls are fully customizable and serve to support individual retailer business practices while guiding LLM responses.
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Deep integrations for better performance
Seamless integrations with leading data and system providers (including all major CRMs, DMS platforms, website and inventory feed providers) maximize staff productivity and response accuracy while preventing hallucinations and missteps that are prevalent in generalized LLMs.
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Enterprise-grade security
We are certified and fully compliant with all GDPR, TCPA and CCPA regulations. To protect against the growing threat of jailbreaks and unauthorized uses, our AI engine is secured with safeguards for monitoring inputs and restricting responses.