What is Hubtype
Hubtype's Conversational App is designed to enhance customer service automation by leveraging advanced AI and interactive elements. It aims to provide a seamless blend of bot and human interactions, improving customer satisfaction and operational efficiency.
How to Use Hubtype
- Request a demo to understand the platform's capabilities.
- Use the no-code, drag-and-drop chatbot builder to automate customer journeys.
- Deploy the automated and agent-based journeys at scale using the provided tools and features.
Use Cases of Hubtype
This platform is ideal for businesses looking to automate customer service interactions, reduce call volumes, and improve customer satisfaction scores. It is particularly useful for industries like airlines, insurance, banking, and eCommerce.
Features of Hubtype
-
Flow Builder
A no-code, drag-and-drop chatbot builder that allows for fast automation and editing of customer journeys.
-
Helpdesk
A message-first interface for admins and agents to manage tickets, queues, and business areas.
-
Analytics Suite
A customer service analytics suite built for messaging, providing rigorous information to improve CSAT scores.