What is Forethought
Forethought’s advanced AI Agent handles the repetitive tasks, freeing your agents to focus on complex & nuanced customer interactions. It offers a complete AI solution for customer support, from first inquiry to final resolution, with features like Solve, Triage, Assist, and Discover. These tools help in processing messages, routing tickets, boosting agent productivity, and optimizing customer service workflows.
How to Use Forethought
- Solve: Use the AI agent to process messages and deliver accurate responses in email, chat, Slack, and through an API.
- Triage: Utilize the Large Language Model (LLM) to understand customer intent, tag, and route tickets to the appropriate agent.
- Assist: Boost agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses.
- Discover: Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.
Use Cases of Forethought
Forethought’s generative customer support AI streamlines CX for teams in any industry. From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less.
Features of Forethought
-
Solve
Scalable and customizable AI agent processing messages and delivering accurate responses in email, chat, Slack, and through an API.
-
Triage
Utilizes a Large Language Model (LLM) to understand customer intent and tags and routes tickets to the appropriate agent, enhancing the customer experience.
-
Assist
Boosts agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses.
-
Discover
Uses generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.