What is DigitalGenius
A unified platform featuring conversational and visual AI for comprehension, deep integrations for resolution, and generative AI for personalization and empathy.
How to Use DigitalGenius
The AI concierge resolves customer tickets, improves conversion rates, detects product defects, and proactively solves issues. It integrates with existing platforms like shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty platforms to fully resolve customer queries without agent involvement.
Use Cases of DigitalGenius
The platform is designed to enhance customer service by automating responses, detecting issues, and providing personalized solutions. It can generate return labels, identify lost packages, conduct carrier investigations, estimate shipping times, and process replacements and refunds.
Features of DigitalGenius
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Deep Integrations
Seamlessly integrates into existing platforms to resolve customer queries, generate return labels, identify lost packages, and process replacements and refunds without agent involvement.
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Visual AI
Trained on a diverse range of products, it detects defects, reads barcodes, and triggers replacement orders while alerting quality control teams.
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Generative AI
Provides personalized and empathetic responses, adapts to brand tone, and reduces the need for scripting by feeding content from knowledge bases, FAQs, and websites.