DeskDay

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Introduction: A unified, next-gen platform for modern MSPs to streamline service delivery and business operations.
Added on: Jan 20, 2025
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DeskDay

What is DeskDay

Conversational Service Automation (CSA) is designed to address the limitations of traditional PSAs by offering a chat-first, multi-channel experience. It integrates service delivery, project management, billing, and invoicing into a single platform, enabling MSPs to operate more efficiently and effectively. With CSA, teams can manage tickets, projects, and customer interactions seamlessly, regardless of location or device.

How to Use DeskDay

  1. Conversational Ticketing: Start real-time chats with users directly within the ticket window for faster issue resolution.
  2. Multi-platform Service Desk: Manage tickets from desktop or mobile devices for flexibility and efficiency.
  3. Chat-based Project Management: Combine conversations, milestone planning, task tracking, and invoicing into a single workflow.
  4. Multi-channel Support: Deliver support via email, Microsoft Teams, or mobile apps without leaving the service desk.
  5. Contract Management: Centralize and automate contract renewals and billing workflows.
  6. Billing: Integrate timesheets and contracts for accurate and automated invoicing.
  7. Smart Onboarding: Use Azure Entra SSO for seamless customer onboarding and ticket mapping.

Use Cases of DeskDay

CSA is ideal for MSPs looking to modernize their operations by unifying service delivery, project management, and billing into a single platform. It enables faster ticket resolution, seamless project tracking, and automated billing, all while providing flexibility for techs to work from anywhere.

Features of DeskDay

  • Conversational Ticketing

    Enables real-time chat-based support within the ticket window for faster issue resolution.

  • Multi-platform Service Desk

    Allows techs to manage tickets from desktop or mobile devices for greater flexibility.

  • Chat-based Project Management

    Integrates conversations, milestone planning, task tracking, and invoicing into a single workflow.

  • Multi-channel Support

    Provides support via email, Microsoft Teams, or mobile apps without leaving the service desk.

  • Contract Management

    Centralizes and automates contract renewals and billing workflows.

  • Billing

    Streamlines invoicing by integrating timesheets and contracts for accurate billing.

  • Smart Onboarding

    Uses Azure Entra SSO for seamless customer onboarding and ticket mapping.

FAQs from DeskDay

1

What is Conversational Service Automation (CSA)?
CSA is a unified platform designed for modern MSPs to streamline service delivery, project management, and billing through a chat-first, multi-channel experience.
2

How does CSA improve ticket resolution?
CSA enables real-time chat-based support within the ticket window, allowing techs to resolve issues faster without switching platforms.
3

Can CSA be used on mobile devices?
Yes, CSA supports multi-platform access, allowing techs to manage tickets from desktop or mobile devices.
4

Does CSA integrate with Microsoft Teams?
Yes, CSA provides multi-channel support, including integration with Microsoft Teams for seamless customer interactions.