Customerly Aura

AI Customer Service Assistant
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Introduction: Empower your support with AI for instant responses, smoothly transitioning to human teams for complex issues, boosting satisfaction while cutting costs.
Added on: Jan 21, 2025
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Customerly Aura

What is Customerly Aura

Customerly is an AI-driven customer service solution designed to enhance support efficiency. It leverages AI to provide instant responses to customer queries and seamlessly transitions to human support for more complex issues. This approach not only improves customer satisfaction but also reduces operational costs.

How to Use Customerly Aura

  1. Sign Up: Start by creating an account on Customerly.
  2. Integrate: Connect Customerly with your existing systems using APIs or SDKs.
  3. Configure AI: Set up the AI chatbot, Aura, to handle common queries.
  4. Monitor: Use the dashboard to monitor interactions and performance.
  5. Escalate: Configure settings to escalate complex issues to human agents.

Use Cases of Customerly Aura

Customerly is ideal for businesses looking to automate their customer support while maintaining a high level of service. It is particularly useful for SaaS companies, e-commerce platforms, and any business with a significant volume of customer interactions.

Features of Customerly Aura

  • AI Chatbot (Aura)

    Aura provides real-time query resolution, learning continuously from interactions to improve responses.

  • Seamless Human Escalation

    The system intelligently escalates complex issues to human agents, ensuring no customer is left unresolved.

  • Multi-language Support

    Aura supports multiple languages, making it suitable for global businesses.

  • Smart Workflows

    Automate repetitive tasks and streamline operations with AI-driven workflows.

  • Unified Help Desk

    Integrate your inbox and help center for faster resolutions and a more productive workflow.

FAQs from Customerly Aura

1

What is Aura?
Aura is Customerly's AI chatbot that handles real-time customer queries and learns from interactions to improve over time.
2

Can Aura handle multiple languages?
Yes, Aura supports multiple languages, making it ideal for global customer support.
3

How does Customerly handle complex issues?
Customerly's AI can escalate complex issues to human agents, ensuring that customers receive the appropriate level of support.
4

Is there a free trial available?
Yes, Customerly offers a free trial for new users to explore its features.