What is Cresta
Cresta provides a unified platform for human and AI agents designed for enterprise-scale contact centers. The platform helps businesses save money, increase revenue, and improve customer experiences by leveraging AI-driven insights and automation. It supports various use cases, including customer care, sales, retention, and collections, delivering proven results across all areas.
How to Use Cresta
- Customer Care: Use Cresta to deliver excellent customer experiences while reducing costs. The platform increases deflection rates and lowers average handle times.
- Sales: Discover winning behaviors and coach agents more effectively to increase sales performance.
- Retention: Save customers with the right message at the right time and drive business agility with voice-of-the-customer insights.
- Collections: Receive real-time guidance to navigate sensitive negotiations and ensure compliance.
Use Cases of Cresta
Cresta is designed for enterprise-scale contact centers, offering solutions for customer care, sales, retention, and collections. The platform uses AI to transform conversations and workflows, providing real-time guidance, behavioral insights, and automation to improve performance and reduce costs.
Features of Cresta
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Conversation Intelligence
Discover, track, and reinforce the true drivers of contact center performance to maximize results and minimize costs.
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Agent Assist
Empower agents with real-time copilots that provide outcome-driven behavioral guidance and knowledge assistance.
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Virtual Agent
Delight customers with virtual agents that learn from human interactions, addressing intricate issues and delivering personalized service.