Cohere

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Introduction: Scale support without scaling headcount
Added on: Jan 21, 2025
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Cohere

What is Cohere

Cohere helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers. The platform leverages AI to provide instant, personalized answers to customers over any channel, ensuring accurate resolutions and improved customer satisfaction.

How to Use Cohere

  1. Share your help center link to spin up a custom bot.
  2. Ask questions like a customer would to get instant solutions.
  3. Use the platform to guide users through resolutions step-by-step and perform actions on their behalf.

Use Cases of Cohere

Cohere is designed for fast-growing customer service teams looking to automate ticket resolution and improve customer support efficiency. It is particularly useful for companies aiming to reduce support costs while maintaining high customer satisfaction.

Features of Cohere

  • Automatically resolve up to 60% of tickets

    The platform uses AI to provide instant, personalized answers to customers over any channel, ensuring accurate resolutions.

  • Provide solutions, not just answers

    Cohere helps guide users through resolutions step-by-step and can perform actions on their behalf.

  • Get started with your existing support resources

    Instantly turn support articles and past conversations into personalized answers and accurate resolutions in a single click.

  • Understand and anticipate customer trends

    Identify potential issues and content gaps with advanced analytics, and resolve them in just a few clicks.

  • AI that actually gives the right answers

    Cohere uses the latest advances in large language models to ensure customers get accurate answers all the time.

  • Never answer the same question twice

    Cohere uses generative AI to extract answers from agent responses and automatically replies whenever the same question is asked again, making the system smarter over time.

FAQs from Cohere

1

How does Cohere help in reducing support costs?
Cohere automates up to 60% of ticket resolutions, reducing the need for additional support staff and lowering operational costs.
2

Can Cohere integrate with existing support systems?
Yes, Cohere can instantly connect with the service desk you’re already using, driving self-serve resolutions across chat, email, SMS, and more.
3

What kind of ROI can I expect with Cohere?
Companies like Ramp have seen a 5x ROI in the first year by automating 60% of their tickets and improving customer satisfaction.