What is churn360.com
Churn360 is a customer success platform that provides a 360° view of customers by integrating with various third-party software tools. It offers features like customer segmentation, health scoring, and personalized campaigns to help Customer Success Managers (CSMs) effectively manage and retain customers.
How to Use churn360.com
- Integrate Churn360 with your existing customer support tools.
- Use the 360° view dashboard to monitor customer activities.
- Create segments to group customers with similar attributes.
- Utilize plays to automate and standardize customer success processes.
- Monitor customer health scores to identify at-risk customers.
- Launch personalized campaigns and surveys to engage customers.
Use Cases of churn360.com
Churn360 is ideal for B2B companies looking to improve customer retention and reduce churn. It helps CSMs by providing actionable insights, automating repetitive tasks, and offering a comprehensive view of customer health and engagement.
Features of churn360.com
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360° view of customers
Integrate with all third-party software to provide a single dashboard view for each customer.
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Segments
Group customers with similar attributes to perform bulk actions and targeted campaigns.
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Plays
Convert customer success processes into reusable and repeatable templates.
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Customer journey
Track customer progress from onboarding to advocacy and identify those who need assistance.
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Health score
Monitor various parameters to provide a score indicating the likelihood of customer churn.
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Campaigns
Personalize and send emails, NPS, CES, and CSAT surveys to engage customers effectively.