What is Chatspell
Solidchat is an elegant customer support platform designed to enable seamless communication between your customers and your team. It offers tools to enhance customer satisfaction and brand reputation through real-time support and efficient ticket management.
How to Use Chatspell
- Install the Live Chat widget on your website to allow visitors to communicate with your team without leaving your product.
- Use the team dashboard to manage and respond to tickets, leveraging features like smart categories and ticket statuses.
- Download the mobile app to stay connected and respond to visitors directly from your phone.
Use Cases of Chatspell
Solidchat is ideal for SaaS companies, eCommerce platforms, and businesses looking to improve customer support. It facilitates real-time assistance, reduces wait times, and enhances user experience, leading to higher customer loyalty and satisfaction.
Features of Chatspell
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Live Chat widget
Install a customizable live chat widget on your website to enable real-time communication with visitors.
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Team Dashboard
A dedicated team inbox with smart categories, ticket statuses, and visitor details for efficient ticket management.
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Mobile App
Respond to visitors directly from your phone with push notifications and email alerts.
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Custom Branding
Customize the chat widget to match your brand's identity.
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Smart Notifications
Receive instant notifications for new messages to ensure timely responses.
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Visitor Management
Browse and manage visitor databases, adding custom contact properties for better audience understanding.