What is ChatIQ
ChatIQ is an AI-powered ticketing workspace designed to automate customer support. It leverages your company data to provide reliable and accurate ticketing solutions, ensuring 24/7 automated support. The system prioritizes support tickets based on their importance, ranging from Low to High, and offers advanced analytics to monitor customer service performance.
How to Use ChatIQ
- Sign up and integrate your company data with ChatIQ.
- The AI will automatically prioritize and process support tickets.
- Use the analytics dashboard to monitor performance and resolution times.
- Customize the bot with your branding and colors.
Use Cases of ChatIQ
ChatIQ is ideal for businesses looking to automate their customer support processes. It can be used for:
- Website Support: Gather leads and provide instant customer support.
- Internal Knowledge Base: Upload SOPs and video transcripts for internal use.
- Product Support: Offer immediate assistance to customers using your product.
Features of ChatIQ
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Know What's Important
The AI cross-references support tickets against your company data to prioritize them effectively.
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Automatic Replies
The AI drafts replies and processes tickets in real-time, understanding your business context.
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Powerful Data
Advanced analytics provide insights into customer service performance, including average ticket resolution times.
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100% Uptime. Guaranteed
ChatIQ remains operational even when other services like OpenAI go down.
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Flawless Support Resolution
The AI intuitively recognizes when human support is needed and seamlessly transfers customers.
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Replicate Your Brand
Customize the bot with your branding, including colors and logos.