What is Chaport
Chaport is a modern customer messaging platform that combines everything you need for effective support, sales, and engagement, all in a simple interface. It allows you to add a live chat widget to your website, connect other channels, and automate sales & support with chatbots.
How to Use Chaport
- Add a live chat widget to your website.
- Connect other communication channels like email, Facebook, Telegram, or Viber.
- Automate sales and support by setting up chatbots to answer common questions, qualify leads, and collect feedback.
- Respond to customer inquiries directly from Chaport, regardless of the channel they use.
Use Cases of Chaport
Chaport is designed for businesses looking to improve customer support and increase sales through real-time communication. It is ideal for companies that want to centralize customer interactions from multiple channels and automate repetitive tasks using chatbots.
Features of Chaport
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Auto-invitations
Send automatic chat invitations to your customers based on specified rules.
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Typing insights
Read customer messages even before they are sent and answer faster.
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Saved replies
Prepare answer templates to common questions and reply in a few clicks.
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Detailed customer info
View customer name, contact details, location, website activity, and much more.
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Group chats
Invite another operator to a chat or join someone else’s chat to help your customers together.
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File sending
Share images, audio and video files, and other documents with your customers.
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Widget customization
Modify the chat widget color, background, texts, position, and operator photos.
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Multilingual chat widget
Let your customers see the widget in their native languages.
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Reports
View real-time reports about incoming and missed chats and operators’ working hours.