What is Breezy.chat
Breezy is an AI assistant designed to manage customer bookings efficiently. It integrates with your website and booking platform to handle rescheduling, adjustments, and instant responses, ensuring customers are never left waiting. Breezy also provides 24/7 support across multiple channels, categorizes requests, and resolves issues using automated workflows or human escalation.
How to Use Breezy.chat
- Integrate Breezy with your website and booking platform.
- Configure your preferences for rescheduling and adjustments.
- Let Breezy handle customer inquiries and bookings automatically.
- Monitor real-time insights and reports to optimize customer interactions.
Use Cases of Breezy.chat
Breezy is ideal for businesses that manage high volumes of customer bookings and need to ensure timely responses and seamless rescheduling. It is particularly useful during peak demand periods, as it can handle hundreds of customer contacts simultaneously without compromising service quality.
Features of Breezy.chat
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Monitor
Breezy provides 24/7 support across live chat, email, Whatsapp, and social channels.
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Categorise
Breezy understands customer requests and categorizes them based on urgency and emotional tone.
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Triage
Breezy resolves customer requests using automated workflows or escalates them to human agents.
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Resolve
Breezy uses AI to explain products or policies and reschedule or adjust customer bookings.
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Report
Breezy delivers real-time insights about customer conversations, resolutions, and key themes.