What is awhy.it
Awhy develops conversational interfaces designed to automate customer service processes, reduce costs, and improve user satisfaction. These interfaces handle repetitive questions, alert human agents for complex issues, and integrate seamlessly with back-end systems like Salesforce and proprietary CRMs. Trusted by market leaders, Awhy helps companies reduce customer service workload by up to 80%.
How to Use awhy.it
- Install Awhy onto your website in a few minutes.
- Integrate conversational interfaces with third-party systems like Salesforce or proprietary CRM.
- Automate repetitive tasks such as answering FAQs, processing orders, and handling support tickets.
Use Cases of awhy.it
Awhy is ideal for industries like e-commerce, utilities, banking, and insurance. It automates customer service tasks, reduces ticket opening times, and gathers valuable customer insights to improve relationships.
Features of awhy.it
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Chatbot
Reduces help desk costs and improves user satisfaction by answering repetitive questions and alerting human agents for complex issues.
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Full automation
Automates entire processes, including orders, password resets, and support tickets, significantly reducing operational workload.
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Customer discovery
Analyzes conversations to gather valuable customer insights, helping businesses improve relationships and identify opportunities.