Aisera

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Introduction: Supercharge your Workforce with AI Agents
Added on: Jan 20, 2025
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Aisera

What is Aisera

Aisera is a leading AI platform that delivers self-service at scale through a unified interface, automating routine tasks, and optimizing resources to save costs. Recognized as a leader in the 2024 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management, Aisera provides AI agents that drive business value across multiple domains including IT, HR, Legal, Sales, Marketing, and Procurement & Supply Chain.

How to Use Aisera

To use Aisera, organizations can integrate its AI agents into their existing workflows. The platform offers a unified interface for interacting with AI agents, enabling users to automate tasks, resolve issues quickly, and improve productivity. Specific steps include configuring domain-specific LLMs, setting up agentic dynamic flows, and utilizing the Universal AI Copilot for seamless interactions.

Use Cases of Aisera

Aisera is designed to revolutionize employee experience by providing autonomous AI agents that handle tasks across various business functions. It is particularly effective in IT Service Management, HR support, and customer service, where it reduces ticket volume, improves resolution rates, and enhances employee satisfaction.

Features of Aisera

  • Agentic Orchestration and Reasoning Engine

    Enhances task accuracy with specialized agents tailored to each department’s needs.

  • Agentic Dynamic Flows

    Reduces development times and maintenance overhead by enabling self-service user actions.

  • Universal AI Copilot

    Provides a unified interface for interacting with AI agents across the enterprise.

  • Domain-specific LLMs

    Reduces hallucinations and increases the accuracy of AI agent responses across IT, HR, Sales, and more.

  • Intentless Conversational AI

    Understands and responds to complex user requests in real-time, fostering a natural and intuitive conversational experience.

  • Proactive Prediction and Major Incident Detection

    Prevents revenue loss and reduces resolution times by proactively detecting and resolving major incidents and outages.

FAQs from Aisera

1

What is Aisera?
Aisera is an AI platform that provides autonomous AI agents to automate tasks, improve productivity, and reduce costs across various business functions.
2

How does Aisera improve productivity?
Aisera automates routine and repetitive tasks, enabling users to resolve issues quickly and boosting overall productivity.
3

What domains does Aisera support?
Aisera supports multiple domains including IT, HR, Legal, Sales, Marketing, and Procurement & Supply Chain.