airkit.com

AI Lead Generation AI Testing & QA AI Customer Service Assistant
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Introduction: Resolve 90%+ of customer questions instantly. 24/7/365. Guaranteed.
Added on: Jan 21, 2025
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airkit.com

What is airkit.com

Airkit.ai provides AI-powered agents designed to handle customer inquiries efficiently and effectively. These agents are built to resolve a wide range of customer issues, from order status updates to product support, without the need for coding. The platform integrates seamlessly with existing eCommerce tools and systems, offering a scalable solution for businesses of all sizes.

How to Use airkit.com

  1. Integration: Connect Airkit.ai with your existing eCommerce tools and systems.
  2. Setup: Define your business policies and rules within the platform.
  3. Deployment: Deploy the AI agents to start handling customer inquiries.
  4. Monitoring: Use the Supervisor view to monitor and optimize the AI agents' performance in real-time.

Use Cases of airkit.com

Airkit.ai is ideal for eCommerce businesses looking to automate customer service. It can handle tasks such as order status updates, returns and exchanges, order issue management, product information, and technical support. The AI agents are designed to provide personalized and empathetic customer interactions, reducing the need for human intervention.

Features of airkit.com

  • Order Status

    AI agents can provide real-time updates on order statuses, reducing the need for manual customer service.

  • Returns & Exchanges

    Automate the process of handling returns and exchanges, ensuring a smooth customer experience.

  • Order Issues

    AI agents can identify and resolve common order issues, minimizing customer frustration.

  • Product Information

    Provide detailed product information to customers, helping them make informed purchasing decisions.

  • Product Support

    Offer technical support for products, reducing the burden on your customer service team.

FAQs from airkit.com

1

What are AI Agents?
AI Agents are the core of Airkit.ai’s automation capabilities. They are designed to autonomously handle customer inquiries and provide personalized resolutions.
2

How are AI Agents different from traditional FAQ chatbots?
Unlike traditional chatbots, Airkit.ai’s AI agents are designed to provide highly personalized and empathetic customer interactions, rather than simply deflecting customers to FAQ pages.
3

I already have a helpdesk/ticketing system - how is this different?
Airkit.ai is not a helpdesk but an AI agent that integrates with your existing systems to provide automated customer service, reducing the workload on your customer service team.
4

How does Airkit.ai work with my current set of tools and systems?
Airkit.ai integrates with popular eCommerce and helpdesk systems, augmenting your current tech stack to provide instant customer service.
5

What channels does the AI Agent work with?
Airkit.ai AI agents can interact with customers across multiple channels, including web chat, mobile, voice, and email.
6

Do I need to know how to code?
No, Airkit.ai requires no coding knowledge. The setup process is straightforward and guided by AI experts.
7

How long does it take to get started?
Initial setup and deployment typically take a couple of hours, after which you can start using the AI agents to handle customer inquiries.
8

Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?
Airkit.ai offers both Co-Pilot and Auto-Pilot modes. Co-Pilot assists your customer service team, while Auto-Pilot operates autonomously to resolve customer issues.
9

How can we be confident that no confidential or private information would be exposed by the AI Agents?
Airkit.ai has built-in safeguards and industry compliance standards to ensure that AI agents only access information with proper authentication and follow approved business guidelines.